Last updated: 02/06/2025

This Privacy Policy describes how Thermalweld (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website [www.thermalweld.co.uk] and interact with our products, services, and customer support.

1. What Information We Collect

We may collect the following types of personal data:

• Name

• Email address

• Shipping and billing address

• Telephone number

• Payment information (processed securely via third-party providers)

• Technical data (IP address, browser type, device info)

2. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Provide customer support

• Send order and support updates

• Improve our website and services

• Send occasional marketing emails (only with consent)

3. Sharing Your Information

We never sell your data. We only share information with trusted third-party providers such as:

• Payment processors (e.g. Stripe, PayPal)

• Shipping and logistics partners

• Live chat and CRM platforms
  All providers comply with GDPR regulations.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent to marketing

• File a complaint with the ICO

To exercise these rights, contact: support@thermalweld.co.uk

5. Data Retention

We retain order and support data for up to 6 years, in compliance with HMRC requirements.

6. Cookies

We use cookies to enhance user experience, track analytics, and remember your cart contents. You can manage cookie preferences via your browser settings.